About Us
The Lifetime Service Center has provided repair and reverse logistic solutions to the consumer electronics industry since 1989. Our programs include customer service triage, work-order creation and management, component level repairs, returns management, and a refurbishing department that will return your goods to a salable position.
Initially, we existed solely to facilitate repairs for a chain of retail consumer
electronics stores in the Northeast. We grew
up repairing audio components, then VCRs [over 50,000 in 1996] and tube TVs. It wasn’t
glamorous, but we learned to fix the hard stuff for a fair price.
In 2005, we used our knowledge and resourcefulness to begin repairing LCD TVs on a national
level. We’re not talking about Tier 1 manufacturers with technical support and a supply chain.
We provided a service for the tier that presented a completely new paradigm – a disposable TV.
Day 366 was just an excuse to buy a new TV for this new “manufacturer”. Finding repair solutions
was arduous at best, but we repair over 85% of these sets and many left our facility performing
better than they did when they left the factory. We quickly gained a reputation for repairing
electronics that needed more than just a board replacement.
We entered the digital revolution by fixing iPods for accounts nationwide during the period
where Apple had everyone convinced they had built a product that was not serviceable. Now
everyone wants to fix Apple products, which opened up a great opportunity: the non-Apple tablet
market. Similar to the initial LCD TV market, there are hundreds of brands with no support for
damaged or out of warranty products. While everyone else is advising filling up a landfill and
buying a new product, we will repair 85,000 of these tablets in 2015.
Over the past several years we have created departments for laptop computers, video game systems
[consoles and handhelds], and our favorite, under-served industry – Music Equipment. We had no
idea how many musicians we had working for us! With their expertise, we were able to create the
industry’s first depot solution and provide a fast turnaround time for musicians that rely on
their gear.
Today we recognize that the world revolves around digital communications and our ability to stay
in touch. Mobile phones, tablets, and laptops are ubiquitous for every working individual. And
they are the medium that keeps the employee tethered to the employer. No one wants or can afford
to be without these tools. Whether you are a small business, a school district, or a large
public corporation, we have a solution to maximize your communication equipment budget.
Repairing is always our first choice because keeping electronics in action creates the least
amount of e- waste. Although we can’t repair all the electronics that we do without creating
some junk, we are committed to making our operations as green as possible. Our ‘Repair,
Reclaim,
Recycle’ mantra keeps an average of 3 tons of e-waste, cardboard and foam out of
landfills each
week.
In 2011, we wanted to widen our reach so we complemented our Buffalo, NY location with a repair
shop in Ontario, California. Between the two locations, our technical crew has over 70 staff
members and we are able to reach 86% of the U.S. population in 3 days or less. Due to the
growing demand, we are excited to announce a 20,000 sq. ft. addition to our Buffalo location to
be completed Fall 2015.
Our Partnerships
Lifetime Service is proud to partner with five local and thriving companies to best serve our public. Three of them are sister companies to Lifetime Service, thus, making communication and accessibility more cohesive.
The first is iFul Distribution provides convenient product replacement and
access to the finest electronics brands. Thirdly,WhiteBox Service is the
online repair portal for consumer electronics specializing in tablets, laptops,
gaming and pro audio devices.
It’s fast and reliable service as well as free shipping to anywhere in U.S.
When electronics cannot be repaired, Lifetime Service Center uses SUNNKING to
responsibly recycle end-of-life equipment.
SUNNKING was the first R2 certified electronic recycler in New York and is
also RIOS certified which holds the company to the
highest standards for environmental protection, worker health and safety, data
privacy and facility security.
- Fast, reliable consumer electronics repair
- Free shipping anywhere in the U.S.
- www.whiteboxservice.com
- First R2/RIOS certified electronic recycler in New York
- Data destruction and asset management
- www.sunnking.com
Our Affiliations
Our technicians at Lifetime Service Center are certified through The International Society of Certified Electronics Technicians (ISCET), which has helped train, prepare and test technicians in the electronics and appliance service industry for over thirty years.
Lifetime Service Center holds the ISO 9001:2015 certification through Bureau Veritas to ensure our repairs are high quality and timely. The ISO standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.
Lifetime Service Center has an A+ rating with the Better Business Bureau and has been an accredited business since September 1997.
As a member of the Service Industry Association, Lifetime Service Solutions partners with the an A-list of global enterprises providing support, exposure, insight, and advocacy to the high-tech service supply chain.
The National Service Alliance provides high performance solutions for the after- support industry. Its foundation is a unique system that increases customer satisfaction and loyalty through using the most highly respected and capable service providers available.
Lifetime Service Center belongs to the National Electronics Service Dealers Association because it is the premier association for servicers across the world. As a member, we can assure our clients that repairs are handled by professional technicians with professional equipment.
Lean Six Sigma methods are based on the underlying idea that if you can measure how many “defects” you have in a process, you can systematically determine a way to eliminate them.
Green Initiative
Proper Disposal of Batteries, Electronics, and Hazardous Waste
E-waste, such as computers, printers, tablets and cell phones, contain toxic heavy metals such as lead, mercury, and cadmium. These toxic ingredients of our electronics can have long-term effects such as cancer, DNA damage, or birth defects. When they are thrown away in the trash, they end up in landfills, and these toxic compounds can leak into soil and water, polluting lakes and streams and making them unfit for drinking, swimming, fishing, and supporting wildlife. It’s vital to attempt repair or recycle your old electronics carefully and never simply dispose of it with the trash.
R2 (Responsible Recycling) & RIOS Certifications:
The R2/RIOS™ certification is solely for electronics recyclers to demonstrate to customers that electronics equipment is being recycled with the highest standards for environmental protection, worker health and safety, and data privacy, and facility security. R2/RIOS™ is a combination of the Responsible Recycling (R2) Practices and the Recycling Industry Operating Standard™ (RIOS™). R2 was developed by a broad-based cooperative of electronics recycling stakeholders that included the U.S. Environmental Protection Agency (EPA), state governments, manufacturers, recyclers, trade groups and non-governmental organizations. RIOS™ is the sole program on the market that combines quality, environmental, health and safety requirements in a single management system.
